Minimum 4-6 years Relevant experience: The candidate should have relevant experience in managing hostels or residential facilities, preferably in an educational institution or similar environment.

Supervisory experience: Experience in supervising or managing staff, overseeing operations, and ensuring compliance with policies and regulations related to hostels or residential facilities.

Customer service experience: Experience in providing customer service, addressing student needs and concerns, and maintaining a positive and inclusive living environment in a hostel or residential facility.

Skillsets:

Hostel management: Strong knowledge of hostel management principles, practices, and regulations, including student admissions, room allotment, facility maintenance, security, and other related functions.

Student engagement: Ability to engage with students, understand their needs, and provide support in a residential setting, including managing student activities, programs, and events.

Communication skills: Excellent communication skills, both written and verbal, to effectively communicate with students, staff, faculty, and other stakeholders regarding hostel-related matters.

Conflict resolution: Ability to handle and resolve conflicts, complaints, or disciplinary issues in a fair and effective manner, while maintaining a positive and inclusive living environment for students.

Team management: Leadership and interpersonal skills to effectively manage hostel staff, coordinate with other departments, and work with students from diverse backgrounds.

Health and safety: Knowledge of health and safety regulations and practices related to hostels or residential facilities, and ensuring compliance with relevant guidelines and protocols.

Problem-solving skills: Ability to identify and address operational or logistical issues related to hostel management, and develop solutions to ensure smooth and efficient operations.

• The Resident Hostel Supervisor shall obtain approval from the Chief Warden / Deputy Warden for allocating rooms to students and issuing furniture/electrical items for placement/installation in the rooms.
• All applications from students regarding hostel matters shall be forwarded to the Warden.
• Coordinate with the Electrical maintenance section, building section, and sanitary department to ensure proper maintenance of hostel rooms, common rooms, toilets, mess, and premises. Maintain records and recover hostel dues.
• Ensure proper water supply and drinking water arrangements in the hostel.
• Maintain the Hostel stock register.
• Report to the Warden regarding students who violate mess rules and default on clearing mess dues.
• Keep a record of students’ leave (monitor the In and Out register).
• Supervise the work of hostel support staff and security guards.
• Maintain attendance registers.
• Arrange for students to visit the library during night hours.
• Regularly visit students’ rooms to address their day-to-day problems.
• Provide advice and guidance for the smooth operation of the mess, including displaying the weekly menu and maintaining food quality.
• Take appropriate action on complaints recorded in the complaint register.
• Maintain a leave register for workers and forward their leave applications to the honorary warden.
• Arrange for medical assistance, including doctor/ambulance, for students in case of medical emergencies.
• Arrange transportation for students to the airport/railway station during late-night hours.
• Provide daily reports to the Warden regarding maintenance of civil and electrical works, student discipline, guest/visitor records, and any other noteworthy information. Consolidated reports should be emailed to the Chief Warden / Deputy Warden on a daily basis.
• Ensure that security guards and mess supervisors perform the following tasks as part of their duties