Supervisory experience: Experience in supervising or managing staff, overseeing operations, and ensuring compliance with policies and regulations related to hostels or residential facilities.

Customer service experience: Experience in providing customer service, addressing student needs and concerns, and maintaining a positive and inclusive living environment in a hostel or residential facility.

Skillsets:

Hostel management: Strong knowledge of hostel management principles, practices, and regulations, including student admissions, room allotment, facility maintenance, security, and other related functions.

Student engagement: Ability to engage with students, understand their needs, and provide support in a residential setting, including managing student activities, programs, and events.

Communication skills: Excellent communication skills, both written and verbal, to effectively communicate with students, staff, faculty, and other stakeholders regarding hostel-related matters.

Conflict resolution: Ability to handle and resolve conflicts, complaints, or disciplinary issues in a fair and effective manner, while maintaining a positive and inclusive living environment for students.

Team management: Leadership and interpersonal skills to effectively manage hostel staff, coordinate with other departments, and work with students from diverse backgrounds.

Health and safety: Knowledge of health and safety regulations and practices related to hostels or residential facilities, and ensuring compliance with relevant guidelines and protocols.

Problem-solving skills: Ability to identify and address operational or logistical issues related to hostel management, and develop solutions to ensure smooth and efficient operations.

b)     All applications from students regarding hostel matters shall be forwarded to the Warden.

c)     Coordinate with the Electrical maintenance section, building section, and sanitary department to ensure proper maintenance of hostel rooms, common rooms, toilets, mess, and premises. Maintain records and recover hostel dues.

d)     Ensure proper water supply and drinking water arrangements in the hostel.

e)     Maintain the Hostel stock register.

f)      Report to the Warden regarding students who violate mess rules and default on clearing mess dues.

g)     Keep a record of students’ leave (monitor the In and Out register).

h)     Supervise the work of hostel support staff and security guards.

i)      Maintain attendance registers.

j)      Arrange for students to visit the library during night hours.

k)     Regularly visit students’ rooms to address their day-to-day problems.

l)      Provide advice and guidance for the smooth operation of the mess, including displaying the weekly menu and maintaining food quality.

m)   Take appropriate action on complaints recorded in the complaint register.

n)     Maintain a leave register for workers and forward their leave applications to the honorary warden.

o)     Arrange for medical assistance, including doctor/ambulance, for students in case of medical emergencies.

p)     Arrange transportation for students to the airport/railway station during late-night hours.

q)     Provide daily reports to the Warden regarding maintenance of civil and electrical works, student discipline, guest/visitor records, and any other noteworthy information. Consolidated reports should be emailed to the Chief Warden / Deputy Warden on a daily basis.

r)      Ensure that security guards and mess supervisors perform the following tasks as part of their duties